So Friday morning, I noticed that my console into Amazon was slow. I did a couple of speed tests and found my upload speed was horrible, somewhere around 10kbps. Almost unusable.
Called the cable company, after 20m and talking with the agent. Hangup. Great. Have to start over with someone new.
Decided to try the "chat" feature. Couldn't make it work. Tried it in Microsoft's Edge browser instead of Chrome. Worked awesome. Worked with an agent for some more time. Eventually, I'm standing in the corner where the cable modem is, he wants me to reboot everything, including my computer. OK, but I'll lose the chat. He makes me reboot anyway.
So after everything restarts, chat is now off for the day. I have to call again.
Get a hold of an agent. Same song and dance. I get annoyed and don't want to do that. He remotely reboots modem. Says speed from his end is fine. I ask what kind of test he's running because depending on the path, you can get a false success. He doesn't understand, I've gone off script.
Finally set up an appointment for a tech. I want to make sure I cancel because when someone else complains or some other test is run, a piece of their equipment will reboot and everything will be fine. "That isn't what happens." Yeah, sure. I work in IT. I know how it works.
Decide to check up on my modem. It reached End of Life two years ago. It is probably still fine, but if that is the case, the cable company will still blame it. Get Ellie to order me a new one. *cough* expensive. (My kids have prime. I don't.)
We suffer with crappy internet all weekend. My kids, used to gaming, are all kinds of ticked off.
Sunday morning. 9am. Internet is gone. Not just slow. Gone. Great. New modem is scheduled to arrive at 11am. Amazing.
10:45. Internet is back on. Full speed. F'ing thing happened just like I expected. They rebooted their equipment and it is fine now.
11am. New modem arrives. Now have a debate on if I need this expensive modem just so I can stay where I'm at. Tracy convinces me to replace our old modem.
9am Monday, replace the modem.
Technology sucks. Especially when you understand it.
Also, next time they try to convince you that a rented modem is better than your own, they lie. They control the entire thing and it is their protocol. They do all the updates and configuration.